I've been to several bike shops over the years, and this was the first time I've had a great experience. I was helped over the phone initially, and was given advice to help me try and fix a tire myself, which I thought was very nice that they took the time to explain things to me so I wouldn't have to bring it in. When I ended up coming in to have them take a look at it, my tire was fixed and I was out the door in 10 minutes. Great service, nice people, and I will probably never go to another bike shop as long as they are around.
Protect That Derailleur - To prevent costly repairs, always remember that the rear derailleur is fragile: protect it. This is worth emphasizing because there are many times that the derailleur is at risk, such as during flat-tire repair, while shipping a bike -- even when parking. All it takes is the bike falling over for the rear derailleur to get hit and bent. Usually, we can fix the damage with special alignment tools. And, you can avoid such downtime. Think of your derailleur as a delicate object. Watch out for it.