Policies, Shipping, Payment Options, and your Privacy
If there’s a problem with something you purchased from us, we encourage you to let us look it over in one of our stores, or call us to tell us about it. Hopefully, we can resolve the issue and help you make it work.
If necessary, you can return an item in one of our stores or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Labor fees are not refundable, e.g. custom built wheels.
For non-defective merchandise, new, unused merchandise may be returned within 30 days of purchase for a full refund or store credit when accompanied by the original receipt and packaging. Cycling shorts may not be returned since they are a next-to-skin item like a bathing suit. Used merchandise is not returnable. Gift cards may not be returned. No returns on any merchandise after 30 days.
There are NO returns or exchanges permitted on Special-Order Items.
Please contact us before shipping any item back to us.
We use UPS Standard Ground for shipping online orders. If you have an urgent need for a part or accessory, please call us, and we may be able to make special arrangements for overnight shipping or other options.
We reserve the right to cancel any online order for reasons we see fit, such as stock status or supplier agreements. This policy overrides any information that may be displayed elsewhere regarding availability.
In order to keep our checkout process as fast and efficient as possible, we do not accept personal checks.
We also offer a convenient lay-away program, where you can make payments on your merchandise, and then take it with you once it is paid in full. Payment must be completed within 90 of the initial deposit.
Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.
What Information We Collect
The following types of information may be collected at this website (if you volunteer it):
your e-mail address
your first and last name
your street address, city, state and ZIP Code
pertinent information specific to an event or activity (where relevant)
More About E-Mail & Postal Addresses
If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.
If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy. Periodic Updates Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website.
Thank you for visiting us online. We appreciate the opportunity to serve you.