Just a note to commend Josh at your Rocky River location. I had two bicycles serviced by Josh - one just tuned up and the other repaired. Both were completed much faster than expected, and at much less expense than I anticipated. I received phone calls from Josh to update me on expected arrival dates of needed parts for repairs, as well as expected completion date. I am employed in the service industry, and rarely do I encounter customer service that rivals what I strive to provide to my customers. Josh exceeded all expectations and is a valuable asset to your company. As a result of dealing with Josh, you have gained a lifelong customer. Please thank him for me.
Mike Manzo Amherst, Ohio
My Daily Cycling Tip
Finesse Front Shifts - One of the hardest-working parts on your bike is also one of the smallest. It's the front derailleur, that little widget that sits just above the crankset. This important device moves the chain onto the different chainrings when you shift. Because the rings vary so greatly in size and because the derailleur is moving adjacent to the chain, the front derailleur gets a major workout on every ride. And, if you just slam your bike into gear, you're asking for trouble. It's much better to finesse front shifts by easing off on pedal pressure and letting the rings gradually engage the shifting chain. If you can do this, shifts will be smoother, your chain, derailleur and rings will last longer, and you'll avoid problems with the chain falling off the chainrings.