Just a note to commend Josh at your Rocky River location. I had two bicycles serviced by Josh - one just tuned up and the other repaired. Both were completed much faster than expected, and at much less expense than I anticipated. I received phone calls from Josh to update me on expected arrival dates of needed parts for repairs, as well as expected completion date. I am employed in the service industry, and rarely do I encounter customer service that rivals what I strive to provide to my customers. Josh exceeded all expectations and is a valuable asset to your company. As a result of dealing with Josh, you have gained a lifelong customer. Please thank him for me.
Mike Manzo Amherst, Ohio
My Daily Cycling Tip
Shipping Your Bike? Don't Forget The Padding! - You can avoid most damage during shipping by packing your bicycle carefully. Use pipe insulation to wrap and protect the frame tubes. Ask us for a fork block. These plastic pieces fit between the fork blades to prevent bending should a heavy object land on your bike crate. We also have axle caps, which prevent axle ends poking through the box. When you're packing your bike, pay attention to what's touching what, too. Ensure that there's as little metal-to-metal contact as possible to minimize damage. Put cardboard between metal parts that might touch. Inspect the packed bike for things that might rub, poke or scratch other parts of the bicycle. One of the more fragile parts of any bike is the rear derailleur. Protect this by shifting into the largest cog. This moves the derailleur closer to the wheel where it's less likely to get bent on the trip.