Here's what a recent customer had to say about his experience in our stores:
Customer Service at your Rocky River store was Outstanding as usual last night. I dropped in to see if I could convince my wife to get a new road bike for her. I brought in my Felt road bike to have someone check the bottom bracket noise. I figured I would need to leave it for a few days (the norm with other shops). Your man Adam got it done while we shopped! That was SO great!
Meanwhile, Krista was helping us look at a Giant OCR 3 W. It looked like the ideal bike for my wife, and I have been trying to talk her into a road bike for a while - she cannot keep up with me and some others on her old hybrid; she has been reluctant. Krista was so helpful and supportive! It really helped my wife to hear someone else tell her the same things I have been saying - and it was coming from an experienced FEMALE cyclist! That worked out great.
She loves the new bike.
Thanks again. Please pass along my thanks to your folks! Glad we could do business with you! -- Dave H.
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